Service Desk & End-User Support
A single point of contact for laptops, desktops, mobiles, printers and accounts. Tiered priorities with published response targets, remote resolution where possible and on-site attendance where it is not.
Information Technology Department
Managed IT Services
We are the in-house IT team for Fast Building Contracting — head office, workshops and every active site. We run the network, the servers, the applications and the security that the business depends on, and we do it under real construction conditions: dust, heat, temporary offices and connectivity that has to be built before it can be used.
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Our remit
The IT department behind every project
Most IT departments support one building full of people. Ours supports a head office plus a rotating set of job sites that appear, run for eighteen months and disappear — each one needing working connectivity, printers, access control and a stable link back to the corporate network, usually the week before anyone asks.
So we build for that. Standard hardware images so a replacement laptop is ready in an hour, not a day. Site kits that can be mobilised as a unit. Cloud-first applications so a project engineer on a tablet in a basement car park sees the same drawing revision as the director in the head office.
We also treat IT as a service with obligations rather than a favour. Requests come through one queue, they carry a priority and a target response, and we report on whether we met it. If something is slow, broken or insecure, we would rather find it in a review than in an incident.
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One queue, one owner
Every request logged, prioritised and owned by a named engineer until it is closed.
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Secure by default
Multi-factor sign-in, least-privilege access and patching as routine work rather than a project.
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Built for site conditions
Standard site IT kits that mobilise in days and survive the environment they are dropped into.
Service catalogue
What the IT department delivers
The services below are what we run today and what we are equipped to extend as the business grows. Each one has a named owner and an agreed response target.
Network & Connectivity
Wired and wireless networks across head office, stores and site cabins. Site-to-site VPN and SD-WAN links, structured cabling for new offices, segmented guest and operational traffic, and monitored links with alerting.
Servers & Cloud Infrastructure
Virtualised on-premise servers alongside Microsoft 365 and cloud workloads. Capacity planning, patch cycles, licence management and identity administration under one directory.
Cybersecurity & Access Control
Endpoint protection, multi-factor authentication, least-privilege permissions, email filtering and phishing awareness exercises. Joiner, mover and leaver access handled as a controlled process.
Backup & Disaster Recovery
Layered backups following a three-copy rule with off-site retention, documented recovery objectives, and restores tested on a schedule rather than assumed to work.
Business Applications
Administration and support for the applications the business runs on — document control, secure file transfer, the phone directory and the ERP and accounting systems, including user onboarding and permissions.
Site IT Mobilisation
A repeatable package for standing up a new site office: internet link, network, Wi-Fi coverage, printing, CCTV, biometric attendance and workstations, commissioned and handed over as one job.
Data, Reporting & Automation
Dashboards and scheduled reports built on existing business data, integrations between systems that would otherwise be reconciled by hand, and automation of the repetitive administrative work.
Communications & Collaboration
Corporate email, IP telephony and extensions, video conference rooms and shared workspaces — configured so head office and site meet without anyone dialling a support line first.
Asset & Licence Management
A live register of hardware, warranties, software entitlements and renewals, so replacements are planned against lifecycle rather than triggered by a failure.
IT Training & Onboarding
Practical induction for new joiners on the systems they will actually use, short refreshers when applications change, and written guides kept current rather than written once.
In-House Development
Small internal tools and web applications built where off-the-shelf software does not fit the process — including this portal and the applications behind it.
99.8%Core system uptime
< 4 hrsPriority response
12Sites supported
24/7Monitoring coverage
How to work with us
From request to resolution
Log the request
Raise a ticket by email, phone or through the portal. Everything is recorded, so nothing depends on catching the right person in a corridor.
Triage and commit
We set a priority against impact and urgency, assign an owner and tell you the target response. Emergencies escalate immediately.
Resolve or deploy
Most issues are fixed remotely the same day. Larger work — a new site, a system rollout — is scoped, scheduled and communicated before it starts.
Review and harden
Recurring tickets get a root-cause fix rather than a repeated workaround, and the change is documented so the next person inherits the answer.
Need something from IT?
Sign in to the portal for document control, secure file transfer and the phone directory, or raise a ticket with the service desk.
Go to the portal